Spencer Health Solutions
Nurse Dashboard
Creating an all-new dashboard that allows for easy patient check-ins and analysis.
Project Overview
1
What is Spencer?
Spencer, developed by Spencer Health Solutions, is a specialized device designed for dispensing medications and monitoring patients' health through surveys.
2
What is a Nurse?
In the context of Spencer Health Solutions, a nurse is responsible for managing patients' medications and providing overall care within a nursing home setting.
3
What is the Goal?
The objective of this project is to develop a comprehensive dashboard, enabling nurses to effortlessly manage patient surveys and medications, thereby freeing up time for nurturing meaningful interpersonal connections with their patients.
Problem Statement
Inadequate dashboard functionality renders essential tasks virtually impossible to accomplish efficiently.
User Research
Before diving into the project, I took the necessary time to familiarize myself with the users and their requirements. Understanding their wants, needs, and pain points was crucial for designing a solution that truly meets their expectations.
Pain Points
Making Appointments
Appointments can only be made one at a time for one patient
Patient Statuses
Nurses cannot see patient statuses in adherence and wellbeing
The Persona
What is a persona?
The persona is a representation of the average target user for the product.
Meet Nurse Natalie
Natalie is a young nurse who works around the clock to make sure her patients are taken care of. Most of that work is around making sure that her patients have their medication at the correct doses/times. This becomes constant strainer on the relationship she has with her patients as she wants more time for interpersonal care.
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Contraints
Brand-new
No screen or flow to iterate from
Lack of vision
I was given very limited instruction as no one was 100% sure what this dashboard was supposed to be/do
Implementation and Iteration
Recognizing the constraints, pain points, and objectives, I embarked on designing a new dashboard aimed at enabling nurses to allocate less time to medication concerns and more time with patients. The emphasis was on streamlining appointment scheduling for larger patient groups and providing clear insights into medication adherence and survey feedback.
Early Versions
A new way to view your patients at a high level
Later Versions
Switching from an analytical dashboard to a functional one
Final Product
A new and easy way to check-in with patients remotely
Patient Alerts
Custom notifications about your patients with quick actions.
View by "Day" or Over Time
Easily change how you see your data to spot immediate emergencies or trends over time
Daily View
Ranged View
Keep Track of Your Appointments
With the quick calendar, the user can sort through doses their patients have throughout the day or their telehealth appointments, and join them directly from the dashboard.
Key Learnings
1
Patience
Throughout the course of this project, the scope and objective would change frequently. This was an entirely new product so the stakeholders were learning what they wanted to be made as i was making it. I learned to be patient as the objective eventually became clearer over time.
2
Killing Your Darlings
Because of the ever-changing objective of the project, there were many parts that I had spent months working on that were nearly as fleshed out as the final product but never saw the light of day. As a designer, it can be very hard to discard months of work. But dwelling on old designs often prevents future progress.
3
Adapting
As the objective and scale of this project would fluctuate, I had to adapt to new objectives that required new skills. One of those earlier objectives in this project was more focused on calendar management and survey creation. I later scrapped that and made into a intuitive excel template. In doing so i learned how to use excel and VBA (excel's coding language).